Privacy Policy – Pamco Care

Last Updated: August 2025

Pamco Care (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, or apply for work with us.

1. Information We Collect

We may collect:

Personal information: Name, email, phone number, address, date of birth.

Employment information (for recruitment): CV, work history, qualifications, references, DBS check information.

Care service information: Details about care needs, health conditions (with consent), emergency contacts.

Technical information: IP address, browser type, device information, and website usage data.#

2. How We Use Your Information

We use your information to:

Process care service requests and recruitment applications.

Communicate with you regarding enquiries, updates, and services.

Match carers with appropriate roles or care recipients.

Maintain legal and regulatory compliance (e.g., CQC requirements).

Improve our website and services.

3. Legal Basis for Processing

We process your data based on:

Consent (e.g., marketing communication).

Contract (e.g., providing care services or processing employment).

Legal obligation (e.g., regulatory requirements).

Legitimate interests (e.g., improving our services).

4. Sharing Your Information

We may share your data with:

Care facilities or families (only when relevant to a service request or recruitment).

Professional partners (training providers, DBS services).

Regulatory bodies (CQC, HMRC) when legally required.

We will never sell your data to third parties.

5. Data Retention

We keep your data only for as long as necessary for the purposes outlined above or as required by law.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction or deletion of your data.

Withdraw consent at any time.

Request restriction of processing or object to processing.

Request data portability.

7. Security

We use secure servers, encryption, and access controls to protect your data from unauthorised access, loss, or misuse.

8. Cookies

Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features may not work properly.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at via email: [email protected]